Resource Hub
Resource Hub
Fragrance Perception
The perception of fragrance is a very personal thing. Every human is subject to many different kinds and strengths of scent experience throughout their lives, which is why every person can have a vastly different experience with fragrance perception. Many things can affect your sense of smell. The main areas of review in this article are: ย Physical aliments โ sinuses Overloading your olfactory receptors Colour associations Memory, Storage and time ย Physical aliments Perhaps youโre affected by sinus issues or allergies, if so this will always limit your sense of smell. It doesnโt mean you have to have a cold to experience a limiting affect on your senses. You can wake up a little stuffy and this will mean your senses are now compromised for the day. ย Olfactory receptors Sometimes your first experience of a scent is the strongest and then after that it dissipates. It doesnโt take long for our olfactory receptors to become saturated by a certain odour, and once this happens you then have trouble detecting it later on. ย Have you ever been next to someone who has poured half a bottle of perfume or cologne on? Itโs so strong you can barely breath without coughingโฆand you wonder cant they smell how strong that perfume is? No they cant, because they have become immune to the scent. Their olfactory receptors have been overloaded with a particular scent and they cannot smell it anymore. This is why a scent can be very strong to one person, and barely detectable by another. ย Experiencing scent throw in very small confined spaces will also overload your olfactory receptors. ย Memory, Storing & Time How you store your fragrance can also play a large role in how well it keeps. Fragrances are made up of many different ingredients and some can be affected by light, air oxidization, time and sometimes your own memory. ย ย Perhaps you use your last bit of fragrance and you buy a new bottle after some time. You feel you know the fragrance well, because youโve used it many times, but perhaps the day you open the new bottle you feel the smell is not exactly the same as the old one. You think the manufacturer changed the formula, but this is very unlikely and very difficult to determine without an expensive gas chromatography and massย pectrometry test. So you must reply on your own scent memory and perception to guide you, and we already know this is not a foolproof method. ย There is no easy way to determine any differences. The only way for you to compare the two scents directly, is to put both fragrances on a blotter and compare side by side under exact conditions. Of course you need to make sure your old sample was kept in pristine conditions and wasnโt compromised by time, oxidization and light. Then you need to have the exact same amount of fragrance on your blotter, because if one blotter has more fragrance than the other, this will compromise the test. You also have to smell with both nostrils, because one might be more congested than the other. And you must do a blind test because our brain can surely have preconceived outcomes, which are very difficult to change. ย How old the scent is plays a large factor. If you are comparing a fragrance sample that is more than 12 months old, itโs likely the fragrance will have subtle differences. You see the number of ingredients in a fragrance can be anywhere between 20 to 100 ingredients and some of these will mature and change over long periods of time and varying conditions, similar to the way red wine changes. For example to get the best tasting mature wine the environment must be temperature controlled. ย Colour Association Colour association plays a big role in how well we identify scents. I considered myself to have a good sense of smell, whereby I can often name a scent from just smelling a candle. But I soon discovered I had no idea how much I used colour association, until some kids put me to the test. At the time we were coordinating our candle scents with colour. As a prominent candle making instructor, I conducted a kids class and kids donโt colour coordinate scents. For examples one would choose blueberry fragrance but colour the candle yellow. During this class, once candles were set we had a โguess the scentโ game and I got 2 out of 10 correct. I was shocked at how much colour association had on my sense perception. ย So summing up, we are faced with sense perception challenges every day in many ways. We are constantly evaluating fragrances that are very similar or perhaps the same. Even by asking a question as simple as saying, โDo you think these 2 fragrances smell the same?โ can prejudice the evaluator into either looking for a difference or looking for a similarity, depending on what he or she wishes the outcome to be. Naming the fragrance is also a big influencing factor โ I canโt tell you how many times we have given an evaluator the same fragrance under two different names, and the evaluator automatically assumed the fragrances are different because the samples were named differently. ย So the next time one of your customers says, โThis candle doesnโt smell as strong as my previous purchaseโ, bear in mind that they might be right โ or they might not! Therefore we encourage you to share this article with them.ย
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Product FAQ for Candle Vessels
1 โ Are jars and bottles painted? Yes majority of our jars and bottles are spray painted except for the PET bottles. This is often (not always) done by hand, therefore some variations are expected. Please refer toย More Information tab for further details. 2- Do you have matching lids & gift boxes? Yes. For example โ If you buy a small jar, this will typically fit a small lid and small gift box. If any variations apply this will be listed in the product description area of the product in question. Please always check the product description first and always double check dimensions of product and gift box to ensure you will be happy with the fit. 3 โ Do you offer further discounts on product for bulk orders? All our pricing is as listed online. ย We do not further discount web stock unless we are over stocked on an item. ย We can only provide further discounts on items when they are pre-ordered in bulk and in advance.ย This means when we order your quantities, over and above our web allocated stock.ย Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers. To secure stock availability guarantees and discounts pre-ordering is required: Minimum order quantities vary but usually start at 500 to 1000pcs. 40% deposit on order 60% Two weeks prior to arrival. Availability can be anywhere from 8 to 14 weeks based on the time of year of order. Email us if the above is workable and you would like a quote. 4 โ Can I order a larger pack size and get different colours for the same tiered price? Unfortunately no. It requires additional labour and packaging materials to pick and pack a mixed order, which is why a single product gets cheaper the more you buy. If you are a regular buyer you may be eligible for a Trade account, which offers lower unit prices for smaller quantities ordered. Please check your eligibility here 5 โ Are your jars suitable for candle making? Yes all our containers and jars have been manufactured to the global standard approved to withstand heat for burning candles. However itโs very important the end user follows the candle use instructions stipulated on the candle warning labels. Burning Instructions:Keep wick trimmed to 7mm before each burn. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface and away from drafts. Do not burn candle for more than four hours at a time. Stop use when 15mm of wax remains to avoid jar cracking through overheating. 6 โ Will fragrances have any reaction in the containers? Sometimes โ itโs imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the type and quality of the ingredients, along with the age of the fragrance plays a big role on whether or not it produces some kind of effect on the end product. 7 โ What size wick should I use? Selecting the best wick size for specific jars is something we encourage the candle maker to determine, because when fine-tuning a candle burn, wick size can change according to wax and fragrance type and volume. Below is a โWick Guideโ you can use as a starting point. CDN 6 โ Burn Diameter 45-50mm CDN 16 โ Burn Diameter 70-75mm CDN 7 โ Burn Diameter 50-55mm CDN 18 โ Burn Diameter 75-80mm CDN 8 โ Burn Diameter 55-60mm CDN 20 โ Burn Diameter 80-85mm CDN 10 โ Burn Diameter 60-65mm CDN 22 โ Burn Diameter 85-90mm CDN 12 โ Burn Diameter 65- 70mm CDN 24- Burn Diameter 90-95mm CDN 14 โ Burn Diameter 65- 70mm CDN 26 โ Burn Diameter 95-100mm 8 โ What is the approximate burn time for 100% Soy Candles? These are high level estimates only โ you must do your own tests to determine burn time. 160g = 30 to 40 hours 300g = 60 to 70 hours 450g = 100 to 120 hours 9 โ Are your painted jars and bottles food safe? No, they are not food safe unless they are clear and not painted. 10 โ Can I Return a product that I purchased on sale? All On Sale products are strictly no refunds, exchanges or returns. This includes all Run Out, Not Quite Right and general sale items. 11 โ Do you custom logo printing on products? We do custom design and importing regular customers.ย ย We donโt publicly advertise this because some clients donโt understand the vast array of logistical dependencies associated with importing that fall outside of our direct control and subsequently the long lead times involved.ย This is why we now only do this for a small select group of regular clients who understand the challenges and lead-time process. ย We would be happy to have you join this group, however please review the following guidelines and if feasible send us an email. ย Pre-order minimum order quantities (MOQ) are usually 500 to 1008 pcs per size per design for Gift Boxes All custom pre-orders require:ย 40% deposit on order 60% remaining one week prior to arrival. Availability can be anywhere from 10 to 14 from receipt of deposit. There are many elements and dependencies which change at different times throughout the year. ย We can also put you in touch with local printers โ itโs more expensive per piece but their MOQ is also a lot less. ย ย 11 โ Why do wicks sometimes dislodge from base of jar Many things can cause this issue. It is either something related to the candle making process or your clients own candle maintenance process. We suggest going through a process of elimination with your process. Make sure jars are clean and dry before use. Do wick prepping well ahead of time to ensure the glue properly sets and adheres to the vessel before pouring wax. Keep pouring temp below 75 degrees. Do not move jars at all during the setting process User issue - clients can sometimes be very rough wick trimming and cutting wicks. This can easily dislodge wick User issue - Clients can burn candles for more than 4hrs at a time and this causes jars to overheatย User issue - Clients can move candle jars whilst still warm causing wick movement and dislodgment.
Read morePremium Fragrance Specifications
Australian Made All premium fragrances are 100% concentrated, made with the finest perfumery ingredients; not diluted. All fragrances have been especially formulated to the highest standards using The International Fragrance Association (IFRA) code of practice. All fragrances are free from 1)ย ย ย ย ย ย LEAD 2)ย ย ย ย ย ย DBP & DEHP Phthalates 3)ย ย ย ย ย ย FORMALDEHYDE 4)ย ย ย ย ย ย ACETONE 5)ย ย ย ย ย ย BENZENE 6)ย ย ย ย ย ย CARBON 7)ย ย ย ย ย ย PETROLEUM 8)ย ย ย ย ย ย PARAFFIN WAX 9)ย ย ย ย ย ย PALM OIL All Fragrance sales are final. We do not accept any returns, refunds or exchanges on any fragrance products. We suggest that you test sample sizes before ordering larger quantities None of our fragrances are tested on animals The raw materials used are of the highest quality sourced from many areas around the globe, but mostly from Europe. They are compounded locally meaning that they are fresh and will have great shelf life due to the quality of ingredients. All fragrances are produced under strict quality assurance program before we sell them to you. Shelf-life for fragrance ranges from 9 months to 1 year. But will last much longer if stored well in dark bottles in a cool, dry atmosphere away from sunlight. Donโt leave the lid off for long periods of time. Fragrances have a tendency to change slightly over time, a little like a red wine. This is usually directly linked to how it has been stored and in what type of environment. This means if you are using a fragrance that is 18 months old and then order a freshly compounded batch, it may smell a little different. We provide IFRA statements (safe usage information) for each of our premium grade fragrances. Before using our fragrance oils in a specific application, please review the associated IFRA sheet. IFRA sheets show the maximum amount of fragrance that is considered safe per application. The exact ingredients of fragrance oil are protected by trade laws. For labelling purposes, the INCI for fragrance oils is โfragranceโ. Never use fragrance oils directly on your skin; they must be diluted in a product or solvent first. Avoid direct contact with skin & eyes. And do not ingest. Never consume any of our fragrances. In Case of Emergency โ For advice, contact a doctor or the Australian Poisons Information Centre: 131 126. Keep fragrance out of reach of children and pets. Glassware Imports is not responsible for the products that you make with our supplies. A fragrance will not smell the same out of the bottle as it does in a finished product. Many citrus fragrances have a lower flash point so we suggest that you pour candles with citrus notes at the lowest possible temperature. Our fragrances are sold by volume not weight. All fragrance oils are packaged in PET plastic bottles. None of our fragrances are tested on animals Your own personal testing is must. Always test fragrance in all applications. We do not take responsibility for our test results differing from your test results. Glassware Imports is not responsible for any finished products made with our raw ingredients. Fragrances can discolour finished products. There are minimum 40+ ingredients used in fragrance manufacturing that may contribute to the discolouration of products. This is why your own testing is imperative. Use in ventilated areas away from ignition sources Further handling details via SDS available upon email request info@glasswareimports.com.au Detailed IFRA statement available upon email request info@glasswareimports.com.au or summary version above
Read moreGeneral Product Information
YOUR OWN TESTING IS MANDATORY All usage guides are โguides onlyโ. These cannot be exact due to the varying nature of raw materials, product blends and combination of products being used.ย We have no control over customers specific use of material and can accept no responsibility for problems caused by customers failure to test product to ensure material is suitable for intended use. If trying new raw materials of any kind (wax, wick, fragrance, colour, mixing base etc) we strongly recommend you buy sample size to test suitability of product for your intended use.ย We cannot take responsibility for your results differing to ours as there are too many varying factors and there are no returns on these products. CONTAINERS, BOTTLES & JAR WASHING Do not wash any coloured jars, bottles or glasses in any automated washing system, with any detergents or chemicals, or by submerging in water of any kind. If glasses are to be washed, we recommend testing the washing method to ensure no damage will occur in the process. We recommend using a polish cloth or air gun to remove any debris that may be present. Glassware Imports takes no responsibility for damage caused in the process of washing or cleaning our containers and jars. COLOUR VARIATIONS We do our best to maintain consistent colour & tone with products however minor variations may apply between different shipments. Variation between batches can occur due to the ever increasing supply & demand of raw materials and environmental conditions in China. The Peopleโs Republic of China is always monitoring industry methods in an effort to reduce carbon emission and improve air quality. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer. TIN VARIATIONS We do our best to maintain a consistent tone however minor colour & design variations may apply between different import batches. Slight variations between batches can occur due to the specific manufacturing process of decorative tin production. Every batch is produced with a different combination of quantity, colours and prints and these selections can sometimes have an effect on the colour tone. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer. All decorative design tins are subject to change depending on customer demand. If we decide to run out a particular print to make way for a new style, we will provide at minimum 6 months notice. STOCK AVAILABILITY We do our best to keep product in stock, but with an industry that is always growing we cannot guarantee supply at all times (especially during peak season Sept to Dec). If a product does go out of stock, we know this can have a direct impact on your business, so we will usually have it restocked within 8 to 10 weeks or sooner. You can subscribe to the out of stock notification and automatically be notified when product comes back into stock. We will also list most up to date ETAโs in the product area on website. RUN OUT/ DISCONTINUED LINES On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 months notice before we remove any product from our online sales catalogue. Check here for products on run out. WHOLESALE TRADE PROGRAM We like to reward those who shop with us on a regular basis so we offer two types of trade accounts with a range of benefits. Check your eligibility here and apply now. NO RETURNS ON ANY SALE/RUN OUT/NQR OR RAW MATERIAL PRODUCT All On Sale products are strictly no refunds, exchanges or returns. All Raw Materials eg. wax, fragrance, bases, wicks are strictly no refunds, exchanges or returns. ย ย
Read moreFragrance FAQ
What is the shelf life of fragrances? Manufacturers will offer a 12 month shelf life, however fragrances will be usable a lot longer if stored well in cool dark environments. Please be mindful fragrances have a tendency to change very slightly over time. This is usually a direct linkto how it has been stored and in what type of environment. This means if you are using a fragrance that is 18 months old and then order a freshly compounded batch, it may smell a little different. Most large candle makers will always use freshly compounded fragrances in order to maintain a consistency with their products. Will fragrances have any reaction in the containers? Sometimes โ itโs imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the type and quality of the ingredients, along with the age of the fragrance and how itโs been stored, can play a big role on whether or not it produces some kind of effect on the end product or container in use. Are fragrance oils flammable? Yes they are. The degree of how flammable is presented via the flash point of a fragrance. The lower the flash point, the more volatile the fragrance will be. Therefore if a candle with a low flashpoint fragrance is burning very erratically, you may consider reducing the fragrance load or reduce the heat source being the wick size to counter balance the undesired effect. Are fragrances toxic if ingested? Yes they are. For advice, contact a doctor or the Australian Poisons Information Centre: 131 126 Can fragrances affect the colour of the wax? Yes they can. Fragrances can discolour finished products. If a fragrance is very yellow in colour it is more likely to discolour the wax over time. There are minimum 40+ ingredients used in fragrance manufacturing that may contribute to the discolouration of products. This is why your own testing is imperative. Are fragrances pure essential oils? No they are not. Fragrances are made by using both a combination of natural and synthetic (man-made) ingredients. The cost of 100% Natural fragrance will be somewhere in the vicinity of $800+ per kilo or more. As a result, itโs not feasible to sell natural fragrances. Many of the ones you see listed on the internet, are not 100% natural fragrances. And if they are, they are likely to contain Palm Oil, which has its own global use issues due to deforestation and the effects this has on the natural habitants like the orangutang species. Anything that is 100% natural will typically be quite volatile and therefore you will need to use less, and your end products will not be as strong. Many 100% natural ingredients have higher levels of warnings associated with using them in combustion applications like candles. Can I blend fragrances? Yes you can blend fragrances, but we strongly suggest always test burning all new combinations. Are your fragrances triple scented? Yes they are. This termsrelates to how a fragrance is formulated with top notes, middles notes and bottom/base notes. Being triple scented does not mean adding 3 times the amount of fragrance.
Read moreFrequently Asked Questions
ย ย How much wax will I need to make my candle? Please refer to lesson 5. Place empty jar on scales. Tare scales back to zero. Pour water to level the candle will finish at. And the weight of the water is the exact amount of wax flakes you will need to fill jars. How Much fragrance will I need? Please refer to lesson 5. Minimum 5% and maximum 10% of amount of wax being used in any one project. 200g wax x 10% = 20g of fragrance oil. ย How to know what wick to use? See Lesson 8. Measure inner diameter of jar. Use CDN wick chart to match and allocate wick use. This is a guide only and you must conduct test burn to determine suitability. If wick chart suggests CDN 14. You can test CDN 12, 14 or 16 for suitability. ย Why should I test burn? Lesson 8. To determine if you have the right size wick and fragrance load for the jar size. The wick chart is a guide only. Any time you had a different fragrance or colour combination the wick can produce different results. ย What to look for in a test burn? Lesson 8. If the candle takes too long to create a melt pool, the wick is too small. If the Melt pool is deeper than 2cm after 4 hrs, the wick is too large. If the flame is too erratic it is an indication there is too much fragrance or too much heat and you need to adjust one or the other. ย Why do I get sink holes, surface flaws on my finished candles? Lesson 7. Even the most experienced candle maker will often find their finished soy candles have an uneven, rough surface finishes. Many things can contribute towards these characteristics. Here are some things you can try to help correct this problem. โข Avoid over stirring. โข Adjust your pouring temperatures. โข Working in an ambient temperature room. โข Avoid extremely hot or cold rooms. โข Warm your jars before pouring. โข Tap glass gently after you pour to release any air bubbles. โข Slow down the cooling process. โข Pour more slowly. โข Make sure candles are well spaced during the ย Use a heat gun or hairdryer to re-melt the surface. ย Can I use essential oils?ย Lesson 9. Based on our research we do not think itโs a good idea to use essentials oils. They are very volatile oils and you need to use less than 5% fragrance load. This means the candle will have very little scent throw. We suggest to only use fragrance oils that have been specifically made for the candle combustion application. ย Can I mix fragrance oils? Lesson 9. Yes, you can blend fragrance oils, itโs an economical way to make your product go further. We strongly suggest you always test burn any blends to ensure you get what you desire. ย What does the Flashpoint on a fragrance mean? Lesson 9. The flashpoint is the temperature a fragrance can combust if exposed to an open flame or spark. Usually the lower the flashpoint the more volatile the fragrance, so sometimes it is better to use less like 7%. The higher the flashpoint, the more stable the fragrance and be easily used at the maximum 10%. ย ย How do I get my candle to smell stronger? The most common issue is that soy candles have a massive cold scent throw and users usually become immune to the scent and do not realize this. So, keep the lid on your candles when not burning. Make sure you have not become immune to the scent from the cold scent throw. Too often clients enjoy the cold scent throw but do not realise their senses eventually shutdown because they have been overloaded. Keep the container size and room size in mind. The wider the diameter, the larger the candle surface area, the stronger the fragrance will be. While a smaller candle, such as a jar 7cm wide jar, may be sufficient for a bedroom or bathroom, a larger living space may require a candle with a wider diameter to fill the room with fragrance, like 8 to 9cm wide. Under wicking and sometimes over wicking will have an effect on hot scent throw. Please sure you conduct proper test burns to ensure you have the right size wick for your candle Some say allowing candles to cure for 1 week before use helps. ย Why canโt I smell my candle burning? The most common issue is that soy candles have a massive cold scent throw and users usually become immune to the scent and do not realize this. So, keep the lid on your candles when not burning. Make sure you have not become immune to the scent from the cold scent throw. Too often clients enjoy the cold scent throw but do not realise their senses eventually shutdown because they have been overloaded. ย Why does my candle wick have a mushroom form after burning? Lesson 10. This is the result of carbon build-up, where the flame consumes more wax than it can burn. It is a common occurrence and can be a sign that the wick is too large for the candle. Keep in mind that larger wick sizes from CDN 14 up, are prone to mushrooming more frequently than other smaller wicks from CDN 14 down. If "mushrooming" occurs with your candle, we recommend trimming the carbon build-up off the wick between burns. If you are seeing a combination of excessive mushrooming along with soot building up on the sides of your container, we would recommend wicking down one wick size to help control the burn. ย ย Why does it look like there is oil seeping out top of candle? Fragrance will seep out and sit on top of candle if it hasnโt bonded well with soy. Remedy:ย โข Add fragrance at a higher temperature 80 to 85 degrees and make sure you stir well for 1 to 2 minutes before pouring. โข Use less fragrance. Sometimes less is moreโฆ ย What is the wet spot on the side of my jar? This is a glass adhesion issue caused through wax shrinkage. It is quite common in paraffin candle sand will also happen with soy. It occurs when candles / jars / environment is too cold and candles set too quickly. Remedy: โข Heat jars before poring. โข Have an ambient room temperature. โข Slow down the cooling and setting process. ย
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CDN Cotton Wick Guide
This Wick Guide is for use in container candles. It is an approximate guide for you to make candles using our Soy wax and your containers. PLEASE NOTE: This is a GUIDE ONLY โ Individual testing in individual environments is strongly recommended. We do not guarantee that the wick listed below will be the correct wick for your jar/container. This is intended as a starting point only. You must perform test burns to evaluate suitability and adjust wick size and fragrance load until you achieve your desired outcome. Measure the inner diameter of your vessel and select the option closest to your diameter. You will often be faced with multiple options. The large the CDN size, the larger the flame the hotter it will burn. ย General Disclaimer: While every effort has been made to ensure the accuracy and completeness, no guarantee is given nor responsibility taken by Live In Spirit P/L for errors or omissions in this information and Live In Spirit does not accept responsibility in respect of any information or advice given in relation to or as a consequent of anything contained above. The above information is issued by Live In Spirit Pty Ltd for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this document, therefore we take no liability for the information contained above in any way shape or form and we recommend that you seek further information from the relevant authority. ย For more product & store information please visit www.glasswareimports.com.au
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Trade Account Program
Glassware Imports Trade Account for Regular Buyers We have a trade account for regular buyers. ย ย Our trade price tier rates only apply to all Containers/Glassware, Diffuser bottles, Gift boxes & Accessories. ย A trade account is designed to give regular buyers the ability to purchase at the lower unit rate, regardless of the quantity being purchased, in order to help conserve cashflow. See following example of how your account tiers will be modified under a Trade Account. ย We like to reward those who shop with us on a regular basis so a trade account comes with a few benefits: ยทย ย ย ย ย ย ย ย Enjoy lower unit rates for smaller quantities ยทย ย ย ย ย ย ย ย Enjoy free shipping Insurance on all your orders ยทย ย ย ย ย ย ย ย Enjoy extended period for claims and returns up to 14 days ยทย ย ย ย ย ย ย ย Enjoy free samples throughout the year upon request ยทย ย ย ย ย ย ย ย Enjoy some larger volume discounts Check your eligibility and apply now. 1.ย ย ย You must aim to maintain an average monthly spend of $500 per month.ย This is averaged over a 6 to 12 month period and will be reviewed sporadically.ย If your spending patterns decrease, your buying status will automatically change back to โGeneral Userโ tiered rates. 2.ย ย ย You must purchase in full inner carton sizes, which is in multiples of 12, unless otherwise specified, or unless you are purchasing a new sample.ย This means if you need 8 units, you must purchase 12.ย If you need 140, you must purchase 144. 3.ย ย ย If a product comes individually boxed like aย Mandala,ย Deluxe Metro,ย Carousel, these can be ordered in any number of units. 4.ย ย ย Scented Homewareย products can be purchased in any quantity. 5.ย ย ย ย HOW TO APPLY Existing Customers Request an account review viaย emailย (info@glasswareimports.com.au) using the email address linked to your online account. We will review your purchase history and send you a form to complete if you are eligible. It can take up to 3 days for us to complete an account review to determine your eligibility. New Customers If you are a new customer and your first order will be $500 or more you are immediately eligible for a Trade account.ย Before we can create a Trade account, please create an online user accountย Click Here. Once you have created an online user account,ย email usย (info@glasswareimports.com.au) with the following details: 1.ย ย ย Confirm the Email Address for the account 2.ย ย ย Provide your ABN 3.ย ย ย Business Name 4.ย ย ย Business Website 5.ย ย ย Confirm you aim to meet the average monthly spend. Once all above is received, we can activate your Trade Account for Glassware Imports products Containers/Glassware, Diffuser bottles, Gift boxes & Accessories. ย
Read moreTrade Account Scented Homeware
ย ย ย Scented Homewareย is a new retail arm of the business launched at the Reed Gift Fair 2023.ย Our Light Crystal diffusers proved very popular during this event, along with these other products.ย These are unique products currently exclusive to us. So if you want to be one of the first to have these products and have something a little different to sell in the retail apply now.ย ย https://glasswareimports.com.au/collections/scented-homeware/ Once you have created an online user account,ย email usย (info@glasswareimports.com.au) with the following details: 1.ย ย ย Confirm the Email Address for the account 2.ย ย ย Provide your ABN 3.ย ย ย Business Name 4.ย ย ย Business Website 5.ย ย ย There is no minimum spend for Scented Homeware products. Once all above is received, we can activate your Trade Account for Scented Homeware wholesale rates for these productsย https://glasswareimports.com.au/collections/scented-homeware/ ย
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FAQ Account Holders
House Keeping for Regular Users The shopping cart wonโt give me shipping options? This usually relates to the address being incorrectly entered. Please make sure your suburb and postcode are correct.ย The Shipping prices cannot display if these fields are not entered correctly. Do you offer further discounts on product for bulk orders? All our pricing is as listed online. ย We do not further discount web stock unless we are over stocked on an item. ย We can only provide further discounts on items when they are pre-ordered in bulk and in advance.ย This means when we order your quantities, over and above our web allocated stock.ย Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers. One of our highest priority is making sure product remains in stock all year round.ย We will never allow one client to buy up all stock on a product unless we know we have more coming in soon after. If you work with us and forecast your volume needs we can always ensure we have product available for you. To secure stock availability guarantees and discounts pre-ordering is required: Minimum order quantities vary but usually start at 500 to 1000pcs. 40% deposit on order 60% Two weeks prior to arrival. Availability can be anywhere from 8 to 14 weeks based on the time of year of order. Email us if the above is workable and you would like a quote. TRADE ACCOUNT PROGRAM We like to reward those who shop with us on a regular basis so we offer a trade accounts with a range of benefits. Check your eligibility here and apply now. How often do you discontinue products? On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 monthโs notice before we remove any product from our online sales catalogue. Always checkout our Run Out Catalogueย Check here for products on run out/discontinued. Do you offer free shipping? Being a wholesaler our margins are already tight so as a general rule we do not offer free shipping.ย However we offer 40% off shipping fees when you spend $500 or more (excluding wax products) Can I add to or modify an order? ย We are unable to Combine Shipping, Add To, Swap, Fast track or Change orders once they are paid and passed to the warehouse for processing. There are no exceptions. If your order is not paid yet โ it is still possible to vary your order.
Read moreLive In Spirit -ยญโ WICK GUIDE
This Wick Guide is for use in container candles that are not part of our range. It is an approximate guide for you to make candles using our wax and your container. PLEASE NOTE: This is a GUIDE ONLY โ Individual testing in individual environments is highly recommended.We do not guarantee that the wick listed below will be the correct wick for your JAR/container.This is intended as a starting point only. IMPORTANT:If you need to source the correct wick for one of our listed products such as tins or glassware, then we suggest you click on the more information button for the product to view the wick suggestion information, or view the wick guide in the Help section online. ย WICK SIZE GUIDE CONTAINER DIAMETER AVANCED & CB 135 WAX GOLDEN Wax 464 100 to 110 mm HTP XL100 CDN 26 83 to 84 mm HTP 1312 CDN 22 / CDN 24 81 to 82 mm HTP 1212 CDN 20 / CDN 22 78 to 80 mm HTP 136 CDN 18 / CDN 20 73 to 77 mm HTP 126 CDN 18 / CDN 20 68 to 72 mm HTP 105 CDN 16 / CDN 18 64 to 67 mm HTP 104 CDN 14 60 to 63 mm HTP 93 CDN 10 / CDN 12 57 to 59 mm HTP 83 CDN 8 / CDN 10 54 to 56 mm HTP 73 CDN 7 / CDN 8 51 to 53 mm HTP 72 CDN 6 48 to 50 mm HTP 62 CDN 6 45 to 47 mm HTP 52 CDN 5 43 to 44 mm HTP 41 CDN 4 41 to 42 mm HTP 31 CDN 3 ย COLOUR MIXES Colour Description Blue Primary colour, you cannot mix this one. Yellow Primary colour, you cannot mix this one. Red Primary colour, you cannot mix this one. Black You cannot make black. White Add no colour. Orange Mix yellow and red to your specifications. Pink Use red, but in small quantities. Ivory Use a small amount of brown. Burgundy Red and add a small amount of black. Brown A mix of yellow, blue, and red. Plum A mix of red and blue to your specifications. Purple A mix of red and blue to your specifications. Teal A mix of blue with a little yellow. Green A mix of yellow and blue. Cinnamon A mix of brown with a little red added. Sage Green with a little brown added to it. Navy Blue Blue with a little black added to it. Fushia Red with a little blue added to it. Peach Simply use a small amount of orange. Hunter Green Green with a little black added to it. Burnt Orange Orange with a little brown added to it. ย General Disclaimer While every effort has been made to ensure the accuracy and completeness, no guarantee is given nor responsibility taken by Live In Spirit for errors or omissions in this information.Live In Spirit does not accept responsibility in respect of any information or advice given in relation to or as a consequence of anything contained above. The above information is issued by Live In Spirit Pty Ltd for guidance only, and we acknowledge that other important precautions may be applicable and that are not contained in this document.Therefore, we take no liability for the information contained above in any way, shape or form, and we recommend that you seek further information from the relevant authority. ย
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Shipping & Returns Delivery Fees Shipping is calculated based on size, weight and destination location. Shipping fee options will be displayed during checkout before payment is made. Courier Options (within Australia): We cannot deliver to PO Boxes or Parcel Lockers - If you have no other option please email us and we will find a solution. We use multiple carriers for our delivery services. Aramex/Fastway โ for most metropolitan locations Direct Freight โ for most metropolitan & regional locations Star Track โ for outer metro/regional locations TNT โ Only on rare occasions Australia Post โ Only on rare occasions We cannot deliver to PO Boxes or Parcel Lockers. Select โPick Upโ in the checkout to organise your own courier. For information on International Order Delivery please refer to our Shipping Policy Selecting Your Preferred Courier: If you want us to use a specific courier you must select the carrier and alsoadd note in comment field during the checkout process i.e. Only use Direct Freight. If you donโt add the note we may elect to ship with another carrier if circumstances suit. Authority to Leave Parcels Shipping with us assumes all parcels can be left if premise is unattended. Please use the comment field during checkout to provide detail on where best to leave. Please place advice in comment field during Checkout if parcels cannot be left. ย DIRECT FREIGHT REDELIVERY FEES POLICY If authority to leave is provided: If the courier is unable to access your premises to leave the consignment in a safe place, you will be charged for any redelivery fees incurred. Please provide detailed instructions for the courier on where to leave the package if the premises are not accessible. Failure to do so will result in redelivery fees, which you will be responsible for. If authority to leave is not provided: If you are not home when the courier Direct Freight attempts delivery, you will be charged for any redelivery fees incurred. Alternatively, you may instruct the courier not to attempt redelivery and instead leave a card so you can collect the package from the courierโs depot. If no such instruction is given, you will be responsible for any redelivery fees charged. Please Note:If neither of the above options suit your circumstances, you may choose Aramex as your shipper, as they do not currently charge redelivery fees. Delivery failure: You must ensure your delivery address information is correct before placing your order. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. Shipping Insurance (Not applicable for International Orders) For your convenience and peace of mind we offer Shipping Insurance for a small fee during checkout. This is not mandatory. We do our very best to ensure orders leave our premises in secure and well packed parcels to minimise all possibility of breakages, but there is no way we can guarantee this when orders are shipping across Australia. By taking out shipping insurance you are automatically covered for any breakages in transit or lost orders. Please review full details of our Shipping Policy and Claims Process Fast and Efficient Dispatch: Orders received and processed by us online by 11:00am AEST each business day, we do our best to dispatched same day. Orders received and processed by us after 11:00am AEST or over the weekend will dispatch the following next business day. Order processing delays may occur during peak season from Sept to Dec. Delivery Timelines We use multiple carriers for delivery so specific delivery times can vary. Full parcel tracking is emailed to you once your order is dispatched. Please email us if you have not received this information, but please ensure you check your spam/junk mail folder before emailing us. Please review our Shipping Policy for estimated delivery timelines Some country areas are town or depot delivery only. This means they may not be able to deliver to your door and you will have to go to closest depot to collect it. Tracking Information When your order is dispatched, you will receive tracking number(s) and details via an email notification. If you have not received an email, please first check your Spam/Junk mail folders before requesting this information via info@glasswareimports.com.au with your order number reference. ย Pick Up Service If placing an order on the same day as Pick Up, please allow minimum 4 hours from the time you place the order. You must also add a note to comment field during the Checkout Process advising what time collection will be, so the warehouse can have it ready for you. Failure to do this may result in long wait times at time of collection. Upon collection you must provide: Order Numbers must be presented at the time of collection. Orders must be checked and signed for by the person collecting, confirming all goods are accurate and correct at the time of collection. Glassware Imports does not accept any responsibility for order discrepancies once pick up orders have left the premises. If there are any order discrepancies after the product has left the premises, a claim will need to be lodge. Please refer to Claim Process for more information. Product Claims & Returns Our team is dedicated to providing the best service to all our customers. However despite our best intentions, things can still go wrong. When they do, itโs important we fix the problems as soon as possible. If the product is missing, incorrect, defective, damaged in any way you must lodge a claim as soon as possible via email with a detailed description and photos/videos of defect. Please review our full Claims & Return Policy for specific guidelines and requirements. Our Returns Policy includes the rights you have under the Australian Consumer Law โ You are entitled to a replacement, credit or refund for a major flaw. Glassware Imports is entitled to choose between providing you with a replacement, credit or refund of the product value. Any claims received after 7 days of receipt of order, may be refused, unless you have a Trade Account. NO RETURNS ON ANY SALE/RUN OUT/NQR OR RAW MATERIAL PRODUCT All On Sale products are strictly no refunds, exchanges or returns. All Raw Materials eg. wax, fragrance, bases, wicks are strictly no refunds, exchanges or returns. ย ย
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