YOUR OWN TESTING IS MANDATORY
All usage guides are ‘guides only’. These cannot be exact due to the varying nature of raw materials, product blends and combination of products being used. We have no control over customers specific use of material and can accept no responsibility for problems caused by customers failure to test product to ensure material is suitable for intended use.
If trying new raw materials of any kind (wax, wick, fragrance, colour, mixing base etc) we strongly recommend you buy sample size to test suitability of product for your intended use. We cannot take responsibility for your results differing to ours as there are too many varying factors and there are no returns on these products.
CONTAINERS, BOTTLES & JAR WASHING
Do not wash any coloured jars, bottles or glasses in any automated washing system, with any detergents or chemicals, or by submerging in water of any kind. If glasses are to be washed, we recommend testing the washing method to ensure no damage will occur in the process. We recommend using a polish cloth or air gun to remove any debris that may be present. Glassware Imports takes no responsibility for damage caused in the process of washing or cleaning our containers and jars.
COLOUR VARIATIONS
We do our best to maintain consistent colour & tone with products however minor variations may apply between different shipments. Variation between batches can occur due to the ever increasing supply & demand of raw materials and environmental conditions in China. The People’s Republic of China is always monitoring industry methods in an effort to reduce carbon emission and improve air quality. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer.
TIN VARIATIONS
We do our best to maintain a consistent tone however minor colour & design variations may apply between different import batches. Slight variations between batches can occur due to the specific manufacturing process of decorative tin production. Every batch is produced with a different combination of quantity, colours and prints and these selections can sometimes have an effect on the colour tone. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer.
All decorative design tins are subject to change depending on customer demand. If we decide to run out a particular print to make way for a new style, we will provide at minimum 6 months notice.
STOCK AVAILABILITY
We do our best to keep product in stock, but with an industry that is always growing we cannot guarantee supply at all times (especially during peak season Sept to Dec). If a product does go out of stock, we know this can have a direct impact on your business, so we will usually have it restocked within 8 to 10 weeks or sooner. You can subscribe to the out of stock notification and automatically be notified when product comes back into stock. We will also list most up to date ETA’s in the product area on website.
On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 months notice before we remove any product from our online sales catalogue. Check here for products on run out.
WHOLESALE TRADE PROGRAM
We like to reward those who shop with us on a regular basis so we offer two types of trade accounts with a range of benefits. Check your eligibility here and apply now.
NO RETURNS ON ANY SALE/RUN OUT/NQR OR RAW MATERIAL PRODUCT
All On Sale products are strictly no refunds, exchanges or returns.
All Raw Materials eg. wax, fragrance, bases, wicks are strictly no refunds, exchanges or returns.
