Resource Hub
Resource Hub
Trade Account Scented Homeware
Scented Homeware is a new retail arm of the business launched at the Reed Gift Fair 2023. Our Light Crystal diffusers proved very popular during this event, along with these other products. These are unique products currently exclusive to us. So if you want to be one of the first to have these products and have something a little different to sell in the retail apply now. https://glasswareimports.com.au/collections/scented-homeware/ Once you have created an online user account, email us (info@glasswareimports.com.au) with the following details: 1. Confirm the Email Address for the account 2. Provide your ABN 3. Business Name 4. Business Website 5. There is no minimum spend for Scented Homeware products. Once all above is received, we can activate your Trade Account for Scented Homeware wholesale rates for these products https://glasswareimports.com.au/collections/scented-homeware/
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FAQ Account Holders
House Keeping for Regular Users The shopping cart won’t give me shipping options? This usually relates to the address being incorrectly entered. Please make sure your suburb and postcode are correct. The Shipping prices cannot display if these fields are not entered correctly. Do you offer further discounts on product for bulk orders? We do offer Trade Accounts for regular buyers. Click Here to learn more. Otherwise all our pricing is as listed online. We do not further discount web stock unless we are over stocked on an item. We can only provide further discounts on items when they are pre-ordered in bulk and in advance. This means when we order your quantities, over and above our web allocated stock. Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers. One of our highest priority is making sure product remains in stock all year round. We will never allow one client to buy up all stock on a product unless we know we have more coming in soon after. If you work with us and forecast your volume needs we can always ensure we have product available for you. To secure stock availability guarantees and discounts pre-ordering is required: Minimum order quantities vary but usually start at 500 to 1000pcs. 40% deposit on order 60% Two weeks prior to arrival. Availability can be anywhere from 8 to 14 weeks based on the time of year of order. Email us if the above is workable and you would like a quote. TRADE ACCOUNT PROGRAM We like to reward those who shop with us on a regular basis so we offer a trade accounts with a range of benefits. Check your eligibility here and apply now. How often do you discontinue products? On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 month’s notice before we remove any product from our online sales catalogue. Always checkout our Run Out Catalogue Check here for products on run out/discontinued. Do you offer free shipping? Being a wholesaler our margins are already tight so as a general rule we do not offer free shipping. However we offer 40% off shipping fees when you spend $500 or more (excluding wax products) Can I add to or modify an order? We are unable to Combine Shipping, Add To, Swap, Fast track or Change orders once they are paid and passed to the warehouse for processing. There are no exceptions. If your order is not paid yet – it is still possible to vary your order.
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WICK GUIDE
WICK SIZE GUIDE This Wick Guide is for use with container candles using Soy Wax products. It is an approximate guide for you to make candles using our wax and your container. IMPORTANT This is only a guide. A starting point for your testing. We do not guarantee that the wick listed below will be the correct wick for your Candle Jar container. Final wick selection will depend on: Wax type (soy, coconut, paraffin blends) Fragrance load Dye usage Jar shape and thickness 👉 Always test burn before going into production. This is intended as a starting point only. CONTAINER BURN DIAMETER CDN WICKS HTP WICKS WOOD WICKS 100 to 110mm CDN 26 WW5 85 to 95mm CDN 24 / CDN 26 HTP 1212 WW4 / WW5 83 to 84mm CDN 22 / CDN 24 HTP 1212 WW4 81 to 82 mm CDN 20 / CDN 22 HTP 1212 WW4 78 to 80 mm CDN 18 / CDN 20 HTP 126 WW4 73 to 77 mm CDN 18 / CDN 20 HTP 126 WW3 / WW4 68 to 72 mm CDN 16 / CDN 18 HTP 105 WW3 64 to 67 mm CDN 14 HTP 104 WW3 60 to 63 mm CDN 10 / CDN 12 HTP 93 WW2 57 to 59 mm CDN 8 / CDN 10 HTP 83 WW2 54 to 56 mm CDN 7 / CDN 8 HTP 73 WW2 51 to 53 mm CDN 6 HTP 72 WW2 48 to 50 mm CDN 6 HTP 62 WW1 45 to 47 mm CDN 5 HTP 52 WW1 43 to 44 mm CDN 4 HTP 41 41 to 42 mm CDN 3 HTP 31 For more detailed information please be sure to checkout our Blog - Find the Right Wick for Your Candle Common Wick Problems & How to Fix Them 1. Tunnelling (Wax left on edges) Cause: Wick too smallFix: Increase wick size gradually 2. Flame Too Large / Flickering Cause: Wick too largeFix: Step down a wick size 3. Sooting (Black smoke or residue) Cause: Oversized wick or too much fragranceFix: Reduce wick size or fragrance load 4. Mushrooming (Carbon build-up on wick) Cause: Wick too large or impurities in wax/fragranceFix: Trim wick regularly and test smaller size 5. Jar Getting Too Hot Cause: Excessive heat from oversized wickFix: Reduce wick size immediately—this is a safety concern Final Thoughts Wick selection isn’t just a technical step—it’s the foundation of a safe, high-quality candle. Taking the time to test and understand your wick will dramatically improve your results and confidence as a maker. General Disclaimer While every effort has been made to ensure the accuracy and completeness, no guarantee is given nor responsibility taken by Glassware Imports for errors or omissions in this information.Glassware Imports does not accept responsibility in respect of any information or advice given in relation to or as a consequence of anything contained above. The above information is issued by Glassware Imports for guidance only, and we acknowledge that other important precautions may be applicable and that are not contained in this document.Therefore, we take no liability for the information contained above in any way, shape or form, and we recommend that you seek further information from the relevant authority.
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Shipping
Shipping & Returns Delivery Fees Shipping is calculated based on size, weight and destination location. Shipping fee options will be displayed during checkout before payment is made. Courier Options (within Australia): We cannot deliver to PO Boxes or Parcel Lockers - If you have no other option please email us and we will find a solution. We use multiple carriers for our delivery services. Aramex/Fastway – for most metropolitan locations Direct Freight – for most metropolitan & regional locations Star Track – for outer metro/regional locations TNT – Only on rare occasions Australia Post – Only on rare occasions We cannot deliver to PO Boxes or Parcel Lockers. Select ‘Pick Up’ in the checkout to organise your own courier. For information on International Order Delivery please refer to our Shipping Policy Selecting Your Preferred Courier: If you want us to use a specific courier you must select the carrier and alsoadd note in comment field during the checkout process i.e. Only use Direct Freight. If you don’t add the note we may elect to ship with another carrier if circumstances suit. Authority to Leave Parcels Shipping with us assumes all parcels can be left if premise is unattended. Please use the comment field during checkout to provide detail on where best to leave. Please place advice in comment field during Checkout if parcels cannot be left. DIRECT FREIGHT REDELIVERY FEES POLICY If authority to leave is provided: If the courier is unable to access your premises to leave the consignment in a safe place, you will be charged for any redelivery fees incurred. Please provide detailed instructions for the courier on where to leave the package if the premises are not accessible. Failure to do so will result in redelivery fees, which you will be responsible for. If authority to leave is not provided: If you are not home when the courier Direct Freight attempts delivery, you will be charged for any redelivery fees incurred. Alternatively, you may instruct the courier not to attempt redelivery and instead leave a card so you can collect the package from the courier’s depot. If no such instruction is given, you will be responsible for any redelivery fees charged. Please Note:If neither of the above options suit your circumstances, you may choose Aramex as your shipper, as they do not currently charge redelivery fees. Delivery failure: You must ensure your delivery address information is correct before placing your order. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. Shipping Insurance (Not applicable for International Orders) For your convenience and peace of mind we offer Shipping Insurance for a small fee during checkout. This is not mandatory. We do our very best to ensure orders leave our premises in secure and well packed parcels to minimise all possibility of breakages, but there is no way we can guarantee this when orders are shipping across Australia. By taking out shipping insurance you are automatically covered for any breakages in transit or lost orders. Please review full details of our Shipping Policy and Claims Process Fast and Efficient Dispatch: Orders received and processed by us online by 11:00am AEST each business day, we do our best to dispatched same day. Orders received and processed by us after 11:00am AEST or over the weekend will dispatch the following next business day. Order processing delays may occur during peak season from Sept to Dec. Delivery Timelines We use multiple carriers for delivery so specific delivery times can vary. Full parcel tracking is emailed to you once your order is dispatched. Please email us if you have not received this information, but please ensure you check your spam/junk mail folder before emailing us. Please review our Shipping Policy for estimated delivery timelines Some country areas are town or depot delivery only. This means they may not be able to deliver to your door and you will have to go to closest depot to collect it. Tracking Information When your order is dispatched, you will receive tracking number(s) and details via an email notification. If you have not received an email, please first check your Spam/Junk mail folders before requesting this information via info@glasswareimports.com.au with your order number reference. Pick Up Service If placing an order on the same day as Pick Up, please allow minimum 4 hours from the time you place the order. You must also add a note to comment field during the Checkout Process advising what time collection will be, so the warehouse can have it ready for you. Failure to do this may result in long wait times at time of collection. Upon collection you must provide: Order Numbers must be presented at the time of collection. Orders must be checked and signed for by the person collecting, confirming all goods are accurate and correct at the time of collection. Glassware Imports does not accept any responsibility for order discrepancies once pick up orders have left the premises. If there are any order discrepancies after the product has left the premises, a claim will need to be lodge. Please refer to Claim Process for more information. Product Claims & Returns Our team is dedicated to providing the best service to all our customers. However despite our best intentions, things can still go wrong. When they do, it’s important we fix the problems as soon as possible. If the product is missing, incorrect, defective, damaged in any way you must lodge a claim as soon as possible via email with a detailed description and photos/videos of defect. Please review our full Claims & Return Policy for specific guidelines and requirements. Our Returns Policy includes the rights you have under the Australian Consumer Law – You are entitled to a replacement, credit or refund for a major flaw. Glassware Imports is entitled to choose between providing you with a replacement, credit or refund of the product value. Any claims received after 7 days of receipt of order, may be refused, unless you have a Trade Account. NO RETURNS ON ANY SALE/RUN OUT/NQR OR RAW MATERIAL PRODUCT All On Sale products are strictly no refunds, exchanges or returns. All Raw Materials eg. wax, fragrance, bases, wicks are strictly no refunds, exchanges or returns.
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