Currently there is no minimum order. However please be mindful that sending one $2.00 jar will still acquire a minimum shipping charge. This will be determined in the checkout based on your location.

Yes, you can pick up all prepaid orders.  This option is listed in the checkout process.  Pick up location is listed here on Contact Us Page 

Click & Collect is available for all prepaid orders.  Please wait until you receive ‘order ready’ confirmation email before coming to collect to avoid disappointment.

Approximate lead-time is minimum 4hrs but up to 24 hours for processing.

Upon collection you must provide:

• Order Numbers must be presented at the time of collection.
• Orders must be checked and signed for by the person collecting, confirming all goods are accurate and correct at the time of collection.

Important Notice: Glassware Imports does not accept any responsibility for order discrepancies once pick up orders have left the premises.   If there are any order discrepancies after the product has left the premises, a claim will need to be lodge. Please refer to Claim Process for more information.

Please refer to details listed under our Shipping Policy.

Shipping Insurance (only available for deliveries within Australia)

This is not mandatory. This is your choice. We do our very best to ensure orders leave our premises in secure and well packed parcels to minimize all possibility of breakages, but there is no way we can guarantee this when orders are shipping across Australia.  Shipping insurance is calculated at 3% of total order cost.  By taking out Shipping insurance you are automatically covered for any breakages in transit or lost orders. 

If the product is damaged during delivery and you have not elected to apply insurance cover during Checkout, then Glassware Imports is under no obligation to credit, replace or refund damaged items.  If insurance protection is selected, upon receipt of proof of damage, Glassware Imports will apply a credit coupon to your user account, or if specifically requested we will provide a refund accordingly.  In the case of lost orders, we will dispatch your order in our next cycle.

For more information about this policy link here 

No we dont ship to PO Boxes via Australia Post.

• Secure EWAY gateway for Visa Card, Master Card 
• Pay via Direct Deposit (Funds Transfer)
• Zip Pay – Buy now and pay later

No you cannot.  All orders must be paid online prior to collection or shipping.

The Showroom is now open for visits during our trading hours.  

Trading details – Full details on Contact Us Page

Weekdays 9am to 330pm 

Saturday 9:00am to 1:00pm

We do not provide this information because professional candle makers design the candles specifically to their requirements.  You will need to determine these things for yourself.  You can use the total volume size of the container and the following wick chart as a starting point.

Selecting the best wick size for specific jars is something we encourage the candle maker to determine, because when fine-tuning a candle burn, wick size can change according to wax and fragrance type and volume. Below is a ‘Wick Guide’ you can use as a starting point.

CDN 6 – Burn Diameter 45-50mm

CDN 16 – Burn Diameter 70-75mm

CDN 7 – Burn Diameter 50-55mm

CDN 18 – Burn Diameter 75-80mm

CDN 8 – Burn Diameter 55-60mm

CDN 20 – Burn Diameter 80-85mm

CDN 10 – Burn Diameter 60-65mm

CDN 22 – Burn Diameter 85-90mm

CDN 12 – Burn Diameter 65- 70mm

CDN 24- Burn Diameter 90-95mm

CDN 14 – Burn Diameter 65- 70mm

CDN 26 – Burn Diameter 95-100mm

Shipping internationally via Air is very expensive.  International Shipping cost can be calculated in the checkout once your full shipping address is entered.

Shipping Insurance is not available or applicable for International Orders.

Any advertised shipping promotions are not valid for International Orders.

You will be responsible for any of your local Taxes and Custom Import Duties if required. Only Shipping charges will be provided in full at the time of checkout.  Our shipping rates do not includes any of your local import duties or taxies. 

Payment via PayPal Only:

We only accept payment via PayPal for international orders.

Organise your Own Freight:

It is often more economical for you to organise your own air freight. This is the only way you can get shipping insurance for your orders. Just select ‘Pick Up’ in the checkout and request weight and dimensions in the comment field during checkout. We will email these details to you and you can organise your preferred carrier.

For large pallet size orders – Select Pick Up in the checkout:

We suggest you engage with your own freight forwarder to quote pallet shipping via sea. 

Eg 1008pcs  = 21 cartons  = 102 x 100 x 150cm (h) = 500kg.

GLASS WASHING Do not wash any coloured jars/glasses in any automated washing system, with any detergents or chemicals, or by submerging in water of any kind. If glasses are to be washed, we recommend testing the washing method to ensure no damage will occur in the process. We recommend using a polish cloth or air gun to remove any debris that may be present.  Glassware Imports takes no responsibility for damage caused in the process of washing or cleaning glasses.

Yes we do, we call then Trade Accounts and more information can be found here

Trade Account v2

Glassware Imports Trade Account for Regular Buyers We have a trade account for regular buyers.   Our trade price tier rates …Continue reading

We do not further discount web stock unless we are over stocked or unless we are running a specific promotion. We can only provide further discounts on items when they are pre-ordered in bulk in advance.  This means when we order your ‘quantity’, over and above our web allocated stock. 

If we start to discount web allocated stock it becomes impossible for us to manage stock availability and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock and this ultimately upsets many customers.

To Pre-order the following guidelines apply:

• Minimum order quantities apply per size per colour (usually starting at 1500pcs)
• 40% deposit on order
• 60% remaining 2 weeks prior to arrival.
• Timelines for availability can be anywhere from 10 to 16 weeks from receipt of deposit, because there are many manufacturing & logistic dependencies which change at different times throughout the year.

Let us know if these guidelines are feasible and you would like us to proceed to quote by emailing info@glasswareimports.com.au