Product FAQ for Candle Vessels

1 – Are jars and bottles painted?

Yes majority of our jars and bottles are spray painted except for the PET bottles. This is often (not always) done by hand, therefore some variations are expected. Please refer to More Information tab for further details.

2- Do you have matching lids & gift boxes?

Yes. For example – If you buy a small jar, this will typically fit a small lid and small gift box. If any variations apply this will be listed in the product description area of the product in question. Please always check the product description first and always double check dimensions of product and gift box to ensure you will be happy with the fit.

3 – Do you offer further discounts on product for bulk orders?

All our pricing is as listed online.   We do not further discount web stock unless we are over stocked on an item.  We can only provide further discounts on items when they are pre-ordered in bulk and in advance.  This means when we order your quantities, over and above our web allocated stock.  Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers.

To secure stock availability guarantees and discounts pre-ordering is required:

• Minimum order quantities vary but usually start at 500 to 1000pcs.
• 40% deposit on order
• 60% Two weeks prior to arrival.
• Availability can be anywhere from 8 to 14 weeks based on the time of year of order.

Email us if the above is workable and you would like a quote.

4 – Can I order a larger pack size and get different colours for the same tiered price?

Unfortunately no. It requires additional labour and packaging materials to pick and pack a mixed order, which is why a single product gets cheaper the more you buy.

If you are a regular buyer you may be eligible for a Trade account, which offers lower unit prices for smaller quantities ordered. Please check your eligibility here

5 – Are your jars suitable for candle making?

Yes all our containers and jars have been manufactured to the global standard approved to withstand heat for burning candles. However it’s very important the end user follows the candle use instructions stipulated on the candle warning labels.

Burning Instructions:
Keep wick trimmed to 7mm before each burn. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface and away from drafts. Do not burn candle for more than four hours at a time. Stop use when 15mm of wax remains to avoid jar cracking through overheating.

6 – Will fragrances have any reaction in the containers?

Sometimes – it’s imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the type and quality of the ingredients, along with the age of the fragrance plays a big role on whether or not it produces some kind of effect on the end product.

7 – What size wick should I use?

Selecting the best wick size for specific jars is something we encourage the candle maker to determine, because when fine-tuning a candle burn, wick size can change according to wax and fragrance type and volume. Below is a ‘Wick Guide’ you can use as a starting point.

8 – What is the approximate burn time for 100% Soy Candles?

These are high level estimates only – you must do your own tests to determine burn time.

• 160g = 30 to 40 hours
• 300g = 60 to 70 hours
• 450g = 100 to 120 hours

9 – Are your painted jars and bottles food safe?

No, they are not food safe unless they are clear and not painted.

10 – Can I Return a product that I purchased on sale?

All On Sale products are strictly no refunds, exchanges or returns. This includes all Run Out, Not Quite Right and general sale items.

11 – Do you custom logo printing on products?

We do custom design and importing regular customers.  We don’t publicly advertise this because some clients don’t understand the vast array of logistical dependencies associated with importing that fall outside of our direct control and subsequently the long lead times involved.  This is why we now only do this for a small select group of regular clients who understand the challenges and lead-time process.

We would be happy to have you join this group, however please review the following guidelines and if feasible send us an email.

1. Pre-order minimum order quantities (MOQ) are usually 500 to 1008 pcs per size per design for Gift Boxes
2. All custom pre-orders require: 

40% deposit on order

60% remaining one week prior to arrival.

Availability can be anywhere from 10 to 14 from receipt of deposit. There are many elements and dependencies which change at different times throughout the year.

We can also put you in touch with local printers – it’s more expensive per piece but their MOQ is also a lot less.

 11 – Why do wicks sometimes dislodge from base of jar

Many things can cause this issue. It is either something related to the candle making process or your clients own candle maintenance process. We suggest going through a process of elimination with your process.

• Make sure jars are clean and dry before use.
• Do wick prepping well ahead of time to ensure the glue properly sets and adheres to the vessel before pouring wax.
• Keep pouring temp below 75 degrees.
• Do not move jars at all during the setting process
• User issue - clients can sometimes be very rough wick trimming and cutting wicks. This can easily dislodge wick
• User issue - Clients can burn candles for more than 4hrs at a time and this causes jars to overheat 
• User issue - Clients can move candle jars whilst still warm causing wick movement and dislodgment.