Resource Hub
Resource Hub
Product FAQ for Candle Vessels
1 โ Are jars and bottles painted? Yes majority of our jars and bottles are spray painted except for the PET bottles. This is often (not always) done by hand, therefore some variations are expected. Please refer toย More Information tab for further details. 2- Do you have matching lids & gift boxes? Yes. For example โ If you buy a small jar, this will typically fit a small lid and small gift box. If any variations apply this will be listed in the product description area of the product in question. Please always check the product description first and always double check dimensions of product and gift box to ensure you will be happy with the fit. 3 โ Do you offer further discounts on product for bulk orders? All our pricing is as listed online. ย We do not further discount web stock unless we are over stocked on an item. ย We can only provide further discounts on items when they are pre-ordered in bulk and in advance.ย This means when we order your quantities, over and above our web allocated stock.ย Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers. To secure stock availability guarantees and discounts pre-ordering is required: Minimum order quantities vary but usually start at 500 to 1000pcs. 40% deposit on order 60% Two weeks prior to arrival. Availability can be anywhere from 8 to 14 weeks based on the time of year of order. Email us if the above is workable and you would like a quote. 4 โ Can I order a larger pack size and get different colours for the same tiered price? Unfortunately no. It requires additional labour and packaging materials to pick and pack a mixed order, which is why a single product gets cheaper the more you buy. If you are a regular buyer you may be eligible for a Trade account, which offers lower unit prices for smaller quantities ordered. Please check your eligibility here 5 โ Are your jars suitable for candle making? Yes all our containers and jars have been manufactured to the global standard approved to withstand heat for burning candles. However itโs very important the end user follows the candle use instructions stipulated on the candle warning labels. Burning Instructions:Keep wick trimmed to 7mm before each burn. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface and away from drafts. Do not burn candle for more than four hours at a time. Stop use when 15mm of wax remains to avoid jar cracking through overheating. 6 โ Will fragrances have any reaction in the containers? Sometimes โ itโs imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the type and quality of the ingredients, along with the age of the fragrance plays a big role on whether or not it produces some kind of effect on the end product. 7 โ What size wick should I use? Selecting the best wick size for specific jars is something we encourage the candle maker to determine, because when fine-tuning a candle burn, wick size can change according to wax and fragrance type and volume. Below is a โWick Guideโ you can use as a starting point. CDN 6 โ Burn Diameter 45-50mm CDN 16 โ Burn Diameter 70-75mm CDN 7 โ Burn Diameter 50-55mm CDN 18 โ Burn Diameter 75-80mm CDN 8 โ Burn Diameter 55-60mm CDN 20 โ Burn Diameter 80-85mm CDN 10 โ Burn Diameter 60-65mm CDN 22 โ Burn Diameter 85-90mm CDN 12 โ Burn Diameter 65- 70mm CDN 24- Burn Diameter 90-95mm CDN 14 โ Burn Diameter 65- 70mm CDN 26 โ Burn Diameter 95-100mm 8 โ What is the approximate burn time for 100% Soy Candles? These are high level estimates only โ you must do your own tests to determine burn time. 160g = 30 to 40 hours 300g = 60 to 70 hours 450g = 100 to 120 hours 9 โ Are your painted jars and bottles food safe? No, they are not food safe unless they are clear and not painted. 10 โ Can I Return a product that I purchased on sale? All On Sale products are strictly no refunds, exchanges or returns. This includes all Run Out, Not Quite Right and general sale items. 11 โ Do you custom logo printing on products? We do custom design and importing regular customers.ย ย We donโt publicly advertise this because some clients donโt understand the vast array of logistical dependencies associated with importing that fall outside of our direct control and subsequently the long lead times involved.ย This is why we now only do this for a small select group of regular clients who understand the challenges and lead-time process. ย We would be happy to have you join this group, however please review the following guidelines and if feasible send us an email. ย Pre-order minimum order quantities (MOQ) are usually 500 to 1008 pcs per size per design for Gift Boxes All custom pre-orders require:ย 40% deposit on order 60% remaining one week prior to arrival. Availability can be anywhere from 10 to 14 from receipt of deposit. There are many elements and dependencies which change at different times throughout the year. ย We can also put you in touch with local printers โ itโs more expensive per piece but their MOQ is also a lot less. ย ย 11 โ Why do wicks sometimes dislodge from base of jar Many things can cause this issue. It is either something related to the candle making process or your clients own candle maintenance process. We suggest going through a process of elimination with your process. Make sure jars are clean and dry before use. Do wick prepping well ahead of time to ensure the glue properly sets and adheres to the vessel before pouring wax. Keep pouring temp below 75 degrees. Do not move jars at all during the setting process User issue - clients can sometimes be very rough wick trimming and cutting wicks. This can easily dislodge wick User issue - Clients can burn candles for more than 4hrs at a time and this causes jars to overheatย User issue - Clients can move candle jars whilst still warm causing wick movement and dislodgment.
Read moreFragrance FAQ
What is the shelf life of fragrances? Manufacturers will offer a 12 month shelf life, however fragrances will be usable a lot longer if stored well in cool dark environments. Please be mindful fragrances have a tendency to change very slightly over time. This is usually a direct linkto how it has been stored and in what type of environment. This means if you are using a fragrance that is 18 months old and then order a freshly compounded batch, it may smell a little different. Most large candle makers will always use freshly compounded fragrances in order to maintain a consistency with their products. Will fragrances have any reaction in the containers? Sometimes โ itโs imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the type and quality of the ingredients, along with the age of the fragrance and how itโs been stored, can play a big role on whether or not it produces some kind of effect on the end product or container in use. Are fragrance oils flammable? Yes they are. The degree of how flammable is presented via the flash point of a fragrance. The lower the flash point, the more volatile the fragrance will be. Therefore if a candle with a low flashpoint fragrance is burning very erratically, you may consider reducing the fragrance load or reduce the heat source being the wick size to counter balance the undesired effect. Are fragrances toxic if ingested? Yes they are. For advice, contact a doctor or the Australian Poisons Information Centre: 131 126 Can fragrances affect the colour of the wax? Yes they can. Fragrances can discolour finished products. If a fragrance is very yellow in colour it is more likely to discolour the wax over time. There are minimum 40+ ingredients used in fragrance manufacturing that may contribute to the discolouration of products. This is why your own testing is imperative. Are fragrances pure essential oils? No they are not. Fragrances are made by using both a combination of natural and synthetic (man-made) ingredients. The cost of 100% Natural fragrance will be somewhere in the vicinity of $800+ per kilo or more. As a result, itโs not feasible to sell natural fragrances. Many of the ones you see listed on the internet, are not 100% natural fragrances. And if they are, they are likely to contain Palm Oil, which has its own global use issues due to deforestation and the effects this has on the natural habitants like the orangutang species. Anything that is 100% natural will typically be quite volatile and therefore you will need to use less, and your end products will not be as strong. Many 100% natural ingredients have higher levels of warnings associated with using them in combustion applications like candles. Can I blend fragrances? Yes you can blend fragrances, but we strongly suggest always test burning all new combinations. Are your fragrances triple scented? Yes they are. This termsrelates to how a fragrance is formulated with top notes, middles notes and bottom/base notes. Being triple scented does not mean adding 3 times the amount of fragrance.
Read more
FAQ Account Holders
House Keeping for Regular Users The shopping cart wonโt give me shipping options? This usually relates to the address being incorrectly entered. Please make sure your suburb and postcode are correct.ย The Shipping prices cannot display if these fields are not entered correctly. Do you offer further discounts on product for bulk orders? All our pricing is as listed online. ย We do not further discount web stock unless we are over stocked on an item. ย We can only provide further discounts on items when they are pre-ordered in bulk and in advance.ย This means when we order your quantities, over and above our web allocated stock.ย Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers. One of our highest priority is making sure product remains in stock all year round.ย We will never allow one client to buy up all stock on a product unless we know we have more coming in soon after. If you work with us and forecast your volume needs we can always ensure we have product available for you. To secure stock availability guarantees and discounts pre-ordering is required: Minimum order quantities vary but usually start at 500 to 1000pcs. 40% deposit on order 60% Two weeks prior to arrival. Availability can be anywhere from 8 to 14 weeks based on the time of year of order. Email us if the above is workable and you would like a quote. TRADE ACCOUNT PROGRAM We like to reward those who shop with us on a regular basis so we offer a trade accounts with a range of benefits. Check your eligibility here and apply now. How often do you discontinue products? On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 monthโs notice before we remove any product from our online sales catalogue. Always checkout our Run Out Catalogueย Check here for products on run out/discontinued. Do you offer free shipping? Being a wholesaler our margins are already tight so as a general rule we do not offer free shipping.ย However we offer 40% off shipping fees when you spend $500 or more (excluding wax products) Can I add to or modify an order? ย We are unable to Combine Shipping, Add To, Swap, Fast track or Change orders once they are paid and passed to the warehouse for processing. There are no exceptions. If your order is not paid yet โ it is still possible to vary your order.
Read more