House Keeping for Regular Users
The shopping cart won’t give me shipping options?
This usually relates to the address being incorrectly entered. Please make sure your suburb and postcode are correct. The Shipping prices cannot display if these fields are not entered correctly.
Do you offer further discounts on product for bulk orders?
All our pricing is as listed online. We do not further discount web stock unless we are over stocked on an item. We can only provide further discounts on items when they are pre-ordered in bulk and in advance. This means when we order your quantities, over and above our web allocated stock. Otherwise, it becomes impossible for us to manage stock availability, and it causes items to go out of stock sooner than anticipated, which means it takes us a lot longer to restock, and this ultimately upsets many customers.
One of our highest priority is making sure product remains in stock all year round. We will never allow one client to buy up all stock on a product unless we know we have more coming in soon after.
If you work with us and forecast your volume needs we can always ensure we have product available for you.
To secure stock availability guarantees and discounts pre-ordering is required:
- Minimum order quantities vary but usually start at 500 to 1000pcs.
- 40% deposit on order
- 60% Two weeks prior to arrival.
- Availability can be anywhere from 8 to 14 weeks based on the time of year of order.
Email us if the above is workable and you would like a quote.
TRADE ACCOUNT PROGRAM
We like to reward those who shop with us on a regular basis so we offer a trade accounts with a range of benefits. Check your eligibility here and apply now.
How often do you discontinue products?
On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 month’s notice before we remove any product from our online sales catalogue. Always checkout our Run Out Catalogue Check here for products on run out/discontinued.
Do you offer free shipping?
Being a wholesaler our margins are already tight so as a general rule we do not offer free shipping. However we offer 40% off shipping fees when you spend $500 or more (excluding wax products)
Can I add to or modify an order?
We are unable to Combine Shipping, Add To, Swap, Fast track or Change orders once they are paid and passed to the warehouse for processing. There are no exceptions.
If your order is not paid yet – it is still possible to vary your order.
