More Information

YOUR OWN TESTING IS MANDATORY

All usage guides are ‘guides only’. These cannot be exact due to the varying nature of raw materials and product blends and combination of products being used.  We have no control over customers specific use of material and can accept no responsibility for problems caused by customers failure to test product to ensure material is suitable for intended use.

If trying new raw materials of any kind (wax, wick, fragrance, colour, mixing base etc) we strongly recommend you buy sample size first to test suitability of product for your intended use.  We cannot take responsiblity for your results differing to ours as there are too many varying factors.

CONTAINERS, BOTTLES & JAR WASHING

Do not wash any coloured jars, bottles or glasses in any automated washing system, with any detergents or chemicals, or by submerging in water of any kind. If glasses are to be washed, we recommend testing the washing method to ensure no damage will occur in the process. We recommend using a polish cloth or air gun to remove any debris that may be present. Glassware Imports takes no responsibility for damage caused in the process of washing or cleaning our containers and jars.

COLOUR VARIATIONS

We do our best to maintain consistent colour & tone with products however minor variations may apply between different shipments. Variation between batches can occur due to the ever increasing supply & demand of raw materials and environmental conditions in China. The People’s Republic of China is always monitoring industry methods in an effort to reduce carbon emission and improve air quality. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer.

TIN VARIATIONS

We do our best to maintain a consistent tone however minor colour & design variations may apply between different import batches. Slight variations between batches can occur due to the specific manufacturing process of decorative tin production. Every batch is produced with a different combination of quantity, colours and prints and these selections can sometimes have an effect on the colour tone. Sometimes variations may be noted up close with a critical eye but not when made into an end product and sold to consumer.

All decorative design tins are subject to change depending on customer demand. If we decide to run out a particular print to make way for a new style, we will provide at minimum 6 months notice.

STOCK AVAILABILITY

We do our best to keep product in stock, but with an industry that is always growing we cannot guarantee supply at all times (especially during peak season Sept to Dec). If a product does go out of stock we know this can have a direct impact on your business, so we will usually have it restocked within a 10 to 12 weeks or sooner. You can subscribe to the out of stock notification and automatically be notified when product comes back into stock. We will also list most up to date ETA’s in the product area on website.

RUN OUT/ DISCONTINUED LINES

On occasion we retired slow moving lines in order to introduce new ones. We will always provide a minimum of 6 months notice before we remove any product from our online sales catalogue. Check here for products on run out.

WHOLESALE TRADE PROGRAM

We like to reward those who shop with us on a regular basis so we offer two types of trade accounts with a range of benefits. Check your eligibility here and apply now.

NO RETURNS ON ANY SALE/RUN OUT/NQR PRODUCT

All On Sale products are strictly no refunds, exchanges or returns.

Product FAQ

1 – Are jars and bottles painted?

Yes majority of our jars and bottles are sprayed painted except for the PET bottles. This is often (not always) done by hand so some variations are expected. Please refer to More Information tab for further details.

2- Do you have matching lids & gift boxes?

Yes. For example – If you buy a small jar, this will typically fit a small lid and small gift box. If any variations apply this will be listed in the product description area of the product in question. Please always check there first and always double check dimensions of product and gift box to ensure you will be happy with the fit.

3 – Do you offer further discounts on product for bulk orders?

We do not further discount web stock unless we are over stocked on an item. We can only provide further discounts on items when they are pre-ordered in bulk in advance. This means when we order your quantities, over and above our web allocated stock. If we discount all the time it becomes impossible for us to manage stock availability and it causes items to go out of stock sooner than anticipated, which means it takes a lot longer to restock, and this ultimately upsets many customers.

To pre-order the following requirements apply:

• Minimum order quantities vary but usually start at 1500pcs.
• 40% deposit on order
• 60% Two weeks prior to arrival.
• Availability can be anywhere from 8 to 16 weeks because there are many dependencies which change throughout the year.

Email us if the above is feasible and you would like a quote.

4 – Can I order a larger pack size and get different colours for the same tiered price?

Unfortunately no. It requires additional labour and packaging materials to pick and pack a mixed order, which is why a single product gets cheaper the more you buy.

If you are a regular buyer you may be eligible for a Trade account, which offers lower unit prices for smaller quantities ordered. Please check your eligibility here

5 – Are your jars suitable for candle making?

Yes all our containers and jars have been manufactured to the global standard approved to withstand heat for burning candles. However it’s very important the end user follows the candle use instructions stipulated on the candle warning labels.

Burning Instructions:
Keep wick trimmed to 7mm before each burn. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface and away from drafts. Do not burn candle for more than four hours at a time. Stop use when only 15mm of wax remains to avoid jar cracking through overheating.

6 – Will fragrances have any reaction in the containers?

Sometimes – it’s imperative you do your own testing, especially with containers that are coloured on the inside. Fragrances are made with many different ingredients and sometimes the quality of the ingredients, along with the age of the fragrance plays a big role on whether or not it produces some kind of effect on the end product.

We have never seen any reactions to our jars when using our premium grade fragrance range. However we have seen a few reactions in jars/tin when other supplier fragrances have been used.

7 – What size wick should I use?

Selecting the best wick size for specific jars is something we encourage the candle maker to determine, because when fine-tuning a candle burn, wick size can change according to wax and fragrance type and volume. Below is a ‘Wick Guide’ you can use as a starting point.

CDN 6 – Burn Diameter 45-50mm	CDN 16 – Burn Diameter 70-75mm
CDN 7 – Burn Diameter 50-55mm	CDN 18 – Burn Diameter 75-80mm
CDN 8 – Burn Diameter 55-60mm	CDN 20 – Burn Diameter 80-85mm
CDN 10 – Burn Diameter 60-65mm	CDN 22 – Burn Diameter 85-90mm
CDN 12 – Burn Diameter 65- 70mm	CDN 24- Burn Diameter 90-95mm
CDN 14 – Burn Diameter 65- 70mm	CDN 26 – Burn Diameter 95-100mm

8 – What is the approximate burn time for Soy Candles?

These are high level estimates only – you must do your own tests to determine burn time.

• 160g = 30 to 40 hours
• 300g = 60 to 70 hours
• 450g = 100 to 120 hours

9 – Are you painted jars and bottles food safe?

No, they are not food safe unless they are clear and not painted.

10 – Can I Return a product that I purchased on sale?

All On Sale products are strictly no refunds, exchanges or returns. This includes all Run Out, Not Quite Right and general sale items.