White Candle Dust Covers 85mm with centred hole
Shipping & Returns
Shipping is calculated based on size, weight and destination location. Shipping fee options will be displayed during checkout before payment is made.
Courier Options (within Australia):
We cannot deliver to PO Boxes or Parcel Lockers.
We use multiple carriers for our delivery services.
- Fastway – for most metropolitan locations
- Toll Ipec – for remote/regional locations
- Star Track – for outer metro/regional locations
- TNT – for outer metro/regional locations
- Australia Post – Only on rare occasions
- We cannot deliver to PO Boxes or Parcel Lockers.
Select ‘Pick Up’ in the checkout to organise your own courier.
For information on International Order Delivery please refer to our Shipping Policy
Selecting Your Preferred Courier:
If you want us to use a specific courier you must select the carrier and also add note in comment field during the checkout process i.e. Use Toll only. If you don’t add the note we may elect to ship with another carrier if circumstances suit.
Authority to Leave Parcels
Shipping with us assumes all parcels can be left if premise is unattended. Please use the comment field during checkout to provide detail on where best to leave. Please place advice in comment field during Checkout if parcels cannot be left.
You must ensure your delivery address information is correct before placing your order. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you.
Shipping Insurance (Not applicable for International Orders)
For your convenience and peace of mind we offer Shipping Insurance for a small fee during checkout. This is not mandatory. We do our very best to ensure orders leave our premises in secure and well packed parcels to minimise all possibility of breakages, but there is no way we can guarantee this when orders are shipping across Australia. By taking out shipping insurance you are automatically covered for any breakages in transit or lost orders. Please review full details of our Shipping Policy and Claims Process
Fast and Efficient Dispatch:
Orders received and processed by us online by 11:00am AEST each business day, we do our best to dispatched same day. Orders received and processed by us after 11:00am AEST or over the weekend will dispatch the following next business day. Order processing delays may occur during peak season from Sept to Dec.
We use multiple carriers for delivery so specific delivery times can vary. Full parcel tracking is emailed to you once your order is dispatched. Please email us if you have not received this information, but please ensure you check your spam/junk mail folder before emailing us. Please review our Shipping Policy for estimated delivery timelines
Some country areas are town or depot delivery only. This means they may not be able to deliver to your door and you will have to go to closest depot to collect it.
When your order is dispatched, you will receive tracking number(s) and details via an email notification. If you have not received an email, please first check your Spam/Junk mail folders before requesting this information via email@example.com with your order number reference.
Pick Up Service
Paid orders or Pay on Pick Up orders will be ready for collection next working day.
If placing an order on the same day as Pick Up, please allow minimum 4 hours from the time you place the order. You must also add a note to comment field during the Checkout Process advising what time collection will be, so the warehouse can have it ready for you. Failure to do this may result in long wait times at time of collection.
Upon collection you must provide:
- Order Numbers must be presented at the time of collection.
- Orders must be checked and signed for by the person collecting, confirming all goods are accurate and correct at the time of collection.
Glassware Imports does not accept any responsibility for order discrepancies once pick up orders have left the premises. If there are any order discrepancies after the product has left the premises, a claim will need to be lodge. Please refer to Claim Process for more information.
Our team is dedicated to providing the best service to all our customers. However despite our best intentions, things can still go wrong. When they do, it’s important we fix the problems as soon as possible.
If the product is missing, incorrect, defective, damaged in any way you must lodge a claim as soon as possible via email with a detailed description and photos/videos of defect. Please review our full Claims & Return Policy for specific guidelines and requirements.
Our Returns Policy includes the rights you have under the Australian Consumer Law – You are entitled to a replacement, credit or refund for a major flaw. Glassware Imports is entitled to choose between providing you with a replacement, credit or refund of the product value.
Any claims received after 7 days of receipt of order, may be refused, unless you have a Trade Account.
NO RETURNS ON ANY SALE/RUN OUT/NQR PRODUCT
All On Sale products are strictly no refunds, exchanges or returns.